Terms and Conditions
1. These Terms and Conditions constitute a legally binding agreement made between you (the Client) and Furnish & Co.
2. Once a quotation has been accepted and instruction received in writing from you to proceed, any additions or changes that are required to the quotation that are made by you, must be advised to us and agreed in writing prior to commencement of any project.
3. Upon instruction of the project a Payment Terms Letter will be issued and a minimum deposit of 40% will be required, followed by a mid payment of 40% and final balance of 20% on completion. On larger projects a stage payment plan will be applicable and agreed by both parties.
4. The Client has the right to cancel an order within 14 days. If we begin your project before the 14 days’ cancellation period, the Client will be notified and full consent in writing must be received. If cancellation occurs after the deposit has been submitted, a charge will only be made to cover works or materials used at that time and a balance will be refunded. Should a cancellation occur near completion of a contract, the full deposit may be withheld and possible further charges will apply.
5. If changes are necessary during a contract, made by either Furnish & Co, or you, a further quotation will be supplied and agreed before commencement of the changes.
6. All CAD drawings if supplied by Furnish and Co are for the use of Furnish & Co and not for the use or distribution to any other Company.
7. Furnish & Co will offer, if requested, an estimated time of delivery or installation of a piece of furniture. Due to the nature of joinery, timescales can change, therefore dates may be postponed but every effort is made to deliver on time.
8. Please be aware that wood is a natural product and although we do select our timber for quality, we cannot always guarantee how it will settle once in a centrally heated environment or exterior. We allow for 5mm +/- tolerance for any movement.
9. Sub contractors may be referred on occasion by Furnish & Co but please be aware, the contract is between the Client and the sub contractor and efforts should be made to interview a contractor before agreeing to any works.
10. Please note it is your responsibility (the Client) to have any electrical works, plumbing, gas works or media/audio wiring undertaken prior to our installation, unless otherwise discussed with us.
11. Prior to installation please ensure the room is easily accessible and the area is clear to enable immediate installation.
12. Furnish & Co strive to provide you with the highest quality craftsmanship using very high quality products. In the unlikely event that there should be a fault with your furniture or joinery, we will endeavour to resolve this as soon as possible. Our premium ironmongery Blum products are guaranteed for life, should these products fail (except for wear and tear) it will be replaced, a labour charge may apply. Please note vinyl wrap products are not fabricated by Furnish and Co. and are therefore guaranteed by a third party for a period of 5 years. The vinyl guarantee covers the vinyl product only and does not cover the labour to replace any faulty products; replacement will be subject to wear and tear or improper care or use
13. Complaints Policy
We always endeavour to provide the best service. However, on rare occasions there may be times where you (the Client) may not be completely satisfied. To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards we aim to achieve. Please contact us straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint we aim to respond within 5 days. We will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. We have access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.