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01277 655 644 / info@furnishandco.co.uk

Terms and Conditions

These Terms and Conditions constitute a legally binding agreement made between you (the Client) and Furnish & Co.

Once a quotation has been accepted and instruction received in writing from you to proceed, any additions or changes that are required to the quotation that are made by you, must be advised to us and agreed in writing prior to commencement of any project.

Upon instruction of the project a Payment Terms Letter will be issued and a minimum deposit of 40% will be required, followed by a mid payment of 40% and final balance of 20% on completion. On larger projects a stage payment plan will be applicable and agreed by both parties.

The Client has the right to cancel an order within 14 days. If we begin your project before the 14 days’ cancellation period, the Client will be notified and full consent in writing must be received. If cancellation occurs after the deposit has been submitted, a charge will only be made to cover works or materials used at that time and a balance will be refunded. Should a cancellation occur near completion of a contract, the full deposit may be withheld and possible further charges will apply.

If changes are necessary during a contract, made by either Furnish & Co, or you, a further quotation will be supplied and agreed before commencement of the changes.

All CAD drawings if supplied by Furnish and Co are for the use of Furnish & Co and not for the use or distribution to any other Company.

Furnish & Co will offer, if requested, an estimated time of delivery or installation of a piece of furniture. Due to the nature of joinery, timescales can change, therefore dates may be postponed but every effort is made to deliver on time.

Please be aware that wood is a natural product and although we do select our timber for quality, we cannot always guarantee how it will settle once in a centrally heated environment or exterior. We allow for 5mm +/- tolerance for any movement.

Sub contractors may be referred on occasion by Furnish & Co but please be aware, the contract is between the Client and the sub contractor and efforts should be made to interview a contractor before agreeing to any works.

Please note it is your responsibility (the Client) to have any electrical works, plumbing, gas works or media/audio wiring undertaken prior to our installation, unless otherwise discussed with us.

Prior to installation please ensure the room is easily accessible and the area is clear to enable immediate installation.

Furnish & Co strive to provide you with the highest quality craftsmanship using very high quality products. In the unlikely event that there should be a fault with your furniture or joinery, we will endeavour to resolve this as soon as possible. Our premium ironmongery Blum products are guaranteed for life, should these products fail (except for wear and tear) it will be replaced, a labour charge may apply.  Please note vinyl wrap products are not fabricated by Furnish and Co. and are therefore guaranteed by a third party for a period of 5 years. The vinyl guarantee covers the vinyl product only and does not cover the labour to replace any faulty products; replacement will be subject to wear and tear or improper care or use.

Complaints Policy
We always endeavour to provide the best service and products to you, the Client. However, on rare occasions, we recognise that there may be times where our Clients may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure in 13.1 below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01277 655644, email us: neal@furnishandco.co.uk or write to us at Furnish and Co, Highlands Farm, Southend Road, Rettendon, Essex CM3 8EB and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please contact 0117 981 2929 or via their website.